FAQ's

Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to sales@allsopandpitts.co.uk.

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Yes – our secure checkout uses industry-standard SSL encryption to protect your personal and payment information. This technology converts your data into "unreadable code" that ensures privacy and safety during transactions. Look for the padlock icon at the bottom of your browser to confirm the page is secure.

Absolutely. We continually strive to offer our products at competitive prices. For personalised advice or cost-effective alternatives, feel free to contact our Sales Office.

Delivery is currently limited to UK mainland, Northern Ireland, and offshore areas. Please refer to our [Delivery Guide] for detailed information.

Yes – samples are available upon request. Simply [click here] to submit a sample request form.

We do! You can [click here] to inquire about product branding options. Please note minimum order quantities may apply, depending on supplier terms.

Unfortunately, we do not alter pack sizes from those advertised on our website.

Yes – if the item is in resaleable condition, returns are accepted within a reasonable timeframe (usually 14 days) and must be in original undamaged packaging. Kitchen equipment has specific return conditions (see below). For returns, please contact us using our email form or call the helpline: (01803) 310333.

If your package appears damaged upon delivery, mark 'box damaged' on the courier's record and inspect immediately. Notify Food Equipment Direct within 48 hours to qualify for a credit or replacement. Claims for damage after this window or without proper courier notation cannot be accepted.
Yes – but conditions apply: • Assess technical specifications before ordering • Contact us first to arrange the return • A 25% restocking fee applies • Return carriage costs may be deducted from your refund • Items must be in original packaging with all manuals and accessories • Used or unsaleable items will not be refunded
If goods are faulty upon arrival, we’ll arrange collection and offer a free replacement item or part.

With proof of purchase, we’ll follow the manufacturer’s warranty terms. This may involve collection, replacement parts, or an engineer visit. If it's a manufacturing defect, we’ll repair or replace at no cost. If it’s due to misuse, wear and tear, or accidental damage, we’ll provide a quote and you’ll be responsible for the repair and shipping costs.

Whether you have a question, need support, or want personalised advice—there are several ways to get in touch: • Use our [contact form] to send us a message • Call our customer helpline on (01803) 310333 during office hours (Monday to Friday 8.45am to 5pm) • Chat with us online via the live chat feature on our website

Unable to find the exact answers ? Contact Us